---
title: Employees – Claim All Tickets (Restaurant Edition)
description: "In restaurants, when an employee such as a bartender or server clocks out for lunch or their shift, another employee will take over all the open tickets in the TABS section. 1. Navigate to [rfsm.acadiapos.com](https://rfsm.acadiapos.com/) ![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/65b6a3a6-5d05-490f-8227-d33fb8f76866/ascreenshot.jpeg?w=780&ssl=1) 2. Click \"Settings\" on…"
url: "https://acadiapos.com/doc/employees-claim-all-tickets-restaurant-edition/"
updated: "2025-12-29"
category: Apps / Web App
---

# Employees – Claim All Tickets (Restaurant Edition)

In restaurants, when an employee such as a bartender or server clocks out for lunch or their shift, another employee will take over all the open tickets in the TABS section.

1. Navigate to [rfsm.acadiapos.com](https://rfsm.acadiapos.com/)

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/65b6a3a6-5d05-490f-8227-d33fb8f76866/ascreenshot.jpeg?w=780&ssl=1)

2. Click "Settings" on the sidebar

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/d1748620-748f-4602-abfc-727631e5b7ba/user_cropped_screenshot.webp?w=780&ssl=1)

3. Click "General settings"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/6f64115d-93ab-4fe9-a413-e61be0c306b0/user_cropped_screenshot.webp?w=780&ssl=1)

4. STEP 1. Use `CTRL+F` (Windows) to search for the setting easily. MAC users use `CMD+F` (MAC)

Step 2. Type "**ALLOW CLAIM ALL TABS BUTTON**" or something approximate.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/2f244bfe-ea03-4e3f-9762-3ec4a3dedbfe/user_cropped_screenshot.webp?w=780&ssl=1)

5. Choose "Enabled" under the "**ALLOW CLAIM ALL TABS BUTTON"** setting

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/a9b73e5a-a934-4108-95fa-9ead4c616aa1/user_cropped_screenshot.webp?w=780&ssl=1)

6. Click the blue pen to EDIT/VIEW employee settings.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/51114274-d059-4082-bdb9-0aaf841086f9/user_cropped_screenshot.webp?w=780&ssl=1)

7. Set "Claim Tabs" to "Yes"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/cc6cbf37-62c1-4618-9841-b0d48b126ed1/user_cropped_screenshot.webp?w=780&ssl=1)

8. Click "Save Changes"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/54792406-e5ef-4cf5-b850-a8da14b58720/user_cropped_screenshot.webp?w=780&ssl=1)

9. Example of how it works on the restaurant app

Click "Claim All", This will reassign all the open tickets to the current employee, when their permission is enabled in their employee settings.

Samson is now the employee, he clicks "CLAIM ALL" ,

Anna's tickets, now get renamed to the employee signed in, in this case Samson.

Notice in the next screenshot how all the names now show the employee who claimed the open tickets.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/42f9d66b-b440-459b-84dd-1191840b7de1/user_cropped_screenshot.webp?w=780&ssl=1)

10. Notice in the next screenshot how all the names now show the employee who claimed the open tickets.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-12-10/52989c38-5f6d-4335-9a00-d1922f8967ca/user_cropped_screenshot.webp?w=780&ssl=1)