---
title: "Partial Refund Cash & Card Transactions"
description: "![](https://acadiapos.com/wp-content/uploads/2025/11/translate.svg)[Read this guide in Español](https://acadiapos.com/es/doc/reembolso-parcial-en-transacciones-con-efectivo-y-tarjeta/) Alert: Keep in mind that a Credit Card is REQUIRED to be present. Issuing a refund on a Credit Card can take 5-7 businesses based on the customers bank. 1. Let's find the customer's sales…"
url: "https://acadiapos.com/doc/partial-refund-cash-card-transactions/"
updated: "2025-11-13"
category: Apps / MobilePOS
---

# Partial Refund Cash & Card Transactions

![](https://acadiapos.com/wp-content/uploads/2025/11/translate.svg)[Read this guide in Español](https://acadiapos.com/es/doc/reembolso-parcial-en-transacciones-con-efectivo-y-tarjeta/)

Alert: Keep in mind that a Credit Card is REQUIRED to be present.
Issuing a refund on a Credit Card can take 5-7 businesses based on the customers bank.

1. Let's find the customer's sales receipt on the Acadia POS register.

At the bottom of the screen, select the **Sales** tab (icon with 4 boxes)

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/a4ceeebb-c195-4304-b490-261a56865cb6/user_cropped_screenshot.webp?w=780&ssl=1)

2. To find a receipt fast, go under the **Filter** dropdown and select from the following:

- Auth Code
- **Order ID**
- Card name
- Customer name
- SKU
- Order total

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/9dee8bd5-585c-4035-aa12-9938ab05e8c2/user_cropped_screenshot.webp?w=780&ssl=1)

3. After choosing **Order** **ID,** (most frequently used) enter the ID Number beside it.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/1b37c15b-bea3-4e22-b16f-9d72950e4841/user_cropped_screenshot.webp?w=780&ssl=1)

4. When you find the receipt, click "**Load** **Cart**" in order to open the transaction again.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/2d155002-5fc0-4e49-bca2-f9174d8db270/user_cropped_screenshot.webp?w=780&ssl=1)

5. Click "Yes, do it"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/51ef3524-6f03-4f58-96cc-8ce5555eb764/user_cropped_screenshot.webp?w=780&ssl=1)

6. Click "Refund" in the far right top corner

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/141f8c99-4fb7-4b9d-b1a1-8b0f546e3692/user_cropped_screenshot.webp?w=780&ssl=1)

7. Click "Yes, I understand."

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/cd7df676-fa12-4209-b85f-ff631fc9cc9e/user_cropped_screenshot.webp?w=780&ssl=1)

8. If you would like to remove items not included in the refund, *swipe* *left* on that item and it will delete. Continue swiping if you have more than 1 of that item, in order to make sure the entire product is removed. Ex: Goya Chick Peas.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/13340eee-d87a-4691-910d-f5e195dec97a/user_cropped_screenshot.webp?w=780&ssl=1)

9. The Chick Peas are now removed. Click "**Pay**" in the top right corner.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/e9a22ce7-57ec-471e-a45c-b1ba9c5032bf/user_cropped_screenshot.webp?w=780&ssl=1)

10. Click "**Order** **Amount**" for a cash refund or "**Start** **Refund**" for a Credit Card return

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/b30f04cd-ddfb-4466-bffd-9cb8ca779518/user_cropped_screenshot.webp?w=780&ssl=1)

11. Under **Credit Cards** make sure the refund amount shows **$0.00**, click **Confirm** in the top-right corner to complete the process.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/e35c8833-3381-431c-ac7c-29894ac11431/user_cropped_screenshot.webp?w=780&ssl=1)

12. You may choose to email or print the receipt. If you want to return to the main register, click Next Order in the top right corner of the screen.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-21/81ec903d-0762-43d9-a44e-68ccc01aabfa/user_cropped_screenshot.webp?w=780&ssl=1)