---
title: "Process a Refund using Cash & Card"
description: "![](https://acadiapos.com/wp-content/uploads/2025/11/translate.svg)[Read this guide in Español](https://acadiapos.com/es/doc/procesar-un-reembolso-usando-efectivo-y-tarjeta/) This guide will teach how to process a refund for both cash and card. **Note:** Credit/Debit Card MUST be present. Refunds Typically on Credit Card take 5-7 days business days 1. Click the sales icon,…"
url: "https://acadiapos.com/doc/process-a-refund-using-cash-card/"
updated: "2025-11-13"
category: Apps / MobilePOS
---

# Process a Refund using Cash & Card

![](https://acadiapos.com/wp-content/uploads/2025/11/translate.svg)[Read this guide in Español](https://acadiapos.com/es/doc/procesar-un-reembolso-usando-efectivo-y-tarjeta/)

This guide will teach how to process a refund for both cash and card.

**Note:** Credit/Debit Card MUST be present.
 Refunds Typically on Credit Card take 5-7 days business days

1. Click the sales icon, to the right of the products icon.

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/2681faec-b7e0-4040-a613-8256572e915c/user_cropped_screenshot.webp?w=780&ssl=1)

2. Click "Load Cart"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/38bc1db1-73ff-47bd-9fc6-6814f8d35a22/user_cropped_screenshot.webp?w=780&ssl=1)

3. Click "Yes, Do it"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/387cb7c0-d786-492a-b86a-af43c24dce82/user_cropped_screenshot.webp?w=780&ssl=1)

4. Click "Refund" in the upper right corner

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/4788c158-7dce-4963-8df5-8f27246eb532/user_cropped_screenshot.webp?w=780&ssl=1)

5. Click "Yes, I understand"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/d998992a-1334-4fcd-90c0-4ee4108a0743/user_cropped_screenshot.webp?w=780&ssl=1)

6. Click "PAY" to complete refund

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/4c72f760-140e-4dc7-a374-2070de63f1c6/user_cropped_screenshot.webp?w=780&ssl=1)

7. Choose a payment method for the refund.

For Cash, choose "ORDER AMNT" and click "Confirm"

For Credit/Debit Card click "Start Refund"

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/27983d12-9f43-4c87-8854-e2b52b765e48/user_cropped_screenshot.webp?w=780&ssl=1)

8. Click "Confirm" If Its cash

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/14619470-430c-4231-9715-a5503ca33922/user_cropped_screenshot.webp?w=780&ssl=1)

9. This is an example of a receipt with refund information

![](https://i0.wp.com/colony-recorder.s3.amazonaws.com/files/2025-10-24/cfd52279-adc8-41f1-b365-19328ac54e99/user_cropped_screenshot.webp?fit=780%2C560&ssl=1)