Choose support that fits how your team works.
Flexible support models giving you direct access to expert assistance and helpful self service resources with the option to choose the level of hands on support.
For independent teams
Remote Support
We handle everything remotely from provisioning your hardware to guiding setup, training your team, and providing ongoing support through phone and screen sharing.
- Hardware arrives provisioned
- Setup guidance by phone
- Training by live screenshare
- Ongoing remote help from our experts
Best for self-directed teams that are comfortable working remotely.
For large businesses
Comprehensive Support
We combine remote expertise with local, in person support to guide installation, train your team, and help you get the most from your system long term.
- Comprehensive installation planning and execution
- Local, hands-on team training and implementation
- Full access to every self-service tool included in remote support
Best for larger or multi-location teams that want a guided rollout.
Help is always within reach.
Every support model includes self service tools to help your team get answers faster.
Documentation
Video library
Acadia Expert
AI Assistant
Tell us how your team works. We’ll recommend the right fit.
