Alert: Keep in mind that a Credit Card is REQUIRED to be present.
Issuing a refund on a Credit Card can take 5-7 businesses based on the customers bank.
1. Let’s find the customer’s sales receipt on the Acadia POS register.
At the bottom of the screen, select the Sales tab (icon with 4 boxes)
2. To find a receipt fast, go under the Filter dropdown and select from the following:
- Auth Code
- Order ID
- Card name
- Customer name
- SKU
- Order total
3. After choosing Order ID, (most frequently used) enter the ID Number beside it.
4. When you find the receipt, click “Load Cart” in order to open the transaction again.
5. Click “Yes, do it”
6. Click “Refund” in the far right top corner
7. Click “Yes, I understand.”
8. If you would like to remove items not included in the refund, swipe left on that item and it will delete. Continue swiping if you have more than 1 of that item, in order to make sure the entire product is removed. Ex: Goya Chick Peas.
9. The Chick Peas are now removed. Click “Pay” in the top right corner.
10. Click “Order Amount” for a cash refund or “Start Refund” for a Credit Card return
11. Under Credit Cards make sure the refund amount shows $0.00, click Confirm in the top-right corner to complete the process.
12. You may choose to email or print the receipt. If you want to return to the main register, click Next Order in the top right corner of the screen.
