Web App
View Gift Card History
Last Updated: December 29, 2025How to easily view gift card history on the Acadia POS backend portal. For Retail go to manage.acadiapos.com or for Restaurant, go to rfsm.acadiapos.com 1. Click “Items” on the sidebar 2. Click “Gift Cards” 3. Click the calender icon to the right of the customers name. 4. Review history 5. Click “OK” when finished
General Settings – Fix Cart Position in POS
Last Updated: December 29, 2025Feature: Enable the cart to stay in position so that when the user scrolls through products and adds them to the cart, the cart remains fixed on the screen for easy review. You may also disable this function. 1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant. 2. Click “Settings” 3. Click “General Settings”...
General Settings – Hide Category and Product Name on POS Apps
Last Updated: December 29, 2025This feature is for merchants who wish to substitute words with images in the frontend display on the app-edition (i.e. images with category and product names at the center, images of products instead of words) 1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant. 2. Click “Settings” 3. Click “General Settings” 4. Use the...
General Settings – Customize Dashboard Display
Last Updated: December 29, 2025This setting will allow you to display daily, weekly, monthly or yearly reports on the main backend home screen. 1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant. 2. Click “Settings” 3. Click “General Settings” 4. Under the sub category “Tweak Functionality”, you’ll see Dashboard Report. Use the dropdown menu to choose daily, weekly,...
Wholesale Pricing for Customers
Last Updated: December 29, 2025Wholesale pricing is a common feature within businesses that sell products at a lower rate to other vendors, who then sell those products to the public at higher rates. When a vendor or customer is purchasing products at a wholesale value, they are either doing so at cost or at cost + margin. The latter...
General Settings – Change Language to Spanish
Last Updated: December 4, 2025In this guide you will learn how to enable the Spanish. 1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant 2. Click on Settings 3. Click on General Settings 4. Search for “Allow Localization” by typing in the search bar or using Ctrl+F, and Enable it. 5. Scroll down to the bottom and click...
Create Tax Exempt Pricing
Last Updated: November 17, 2025How to create a tax free custom group, which you in turn can assign customers to from the backend/frontend. 1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant 2. Click “Customer Groups” 3. Click “New Customer Group” 4. Enter “Tax Exempt” into the “Customer Group Name” field 5. Select the “Enabled” option for “Custom...
Shift Management – Enable Shift Management
Last Updated: November 17, 2025How to enable shift management in the acadia system system settings. 1. Navigate to rfsm.acadiapos.com for Restaurant or for Retail go to manage.acadiapos.com 2. Click “Settings” 3. Click “General settings” 4. Use Ctrl + F on Windows or Command + F on Mac to find the Shift Management setting header. You can also scroll down....
Import Products with Variant Matrixes
Last Updated: November 17, 2025This guide will teach you how to import product with variations with the variant matrix system. 1. Locate the CSV file 2. If in an email, you can open with Google Sheets (if you don’t have Excel) 3. Go to your Acadia POS Dashboard 4. Click on “Import/Export” 5. Under “Action” click on “Import product...
How to Setup Subscriptions
Last Updated: February 17, 2026A Subscription is a payment model where a customer authorizes a merchant to store their payment information securely via Tokenization for automatic, scheduled charges. Attention: Before you begin, ask your account representative to enable tokens. Steps to Enable & Setup Subscriptions