This guide helps you configure 18+ and 21+ age checks to support your age-verification requirements. Set the appropriate age restriction for each product or category, and the POS will alert staff when a customer does not meet the required age. Age validation uses either a manually entered date of birth or information captured from a scanned ID.
1. Navigate to manage.acadiapos.com for Retail or rfsm.acadiapos.com for Restaurant and click Settings in the sidebar menu.
2. Click General settings and search for Customers
3. Under the Customer header you should be able to see the Validate Age dropdown. Click the ”Validate Age” dropdown.
Pick one of these modes:
- Disabled – no warning
- Warning if not 21 year old – warn for customers below 21.
- Warning if not 18 year old – warn for customers below 18.
4. Click “Save”
5. Go to “General Settings”. Find Customers by pressing CTRL+F or CMD+F and Click the ”Do Not Create Customer Profile From ID Scan” dropdown.
Choose one of these modes:
- Disabled – ID scan is optional.
- Enabled – ID scan / age check mandatory for all payments – staff must complete the check before payment.
- Enabled – ID scan / age check mandatory for age-restricted items/categories only – staff must complete the check only when the cart contains age-restricted products or categories.
6. Click “Save”
Tips:
Combine the warning with Make Birth date mandatory to ensure every new profile includes a date of birth.
Choose age settings that match the products and requirements for your business.
